Contact lostly
Contact Lostly
At Lostly, comfort isn’t just something we sell. It’s something we try to create in every part of your experience with us. Whether you have a question, need help with your order, or just want to say hello, we’re always happy to hear from you.
Our team replies personally to every message. We aim to respond within 24 hours on weekdays, often much sooner.
How to reach us
Email: Lostlyshop@gmail.com
Response time: within 24 hours (Monday to Saturday)
We ship worldwide
If you’re contacting us about an existing order, please include your order number so we can assist you quickly.
You can also use the contact form below to message us directly.
Our approach to support
We believe great service should feel as warm as our products. Every message is answered by a real person from our small Lostly team.
We don’t use templates or automated bots. You’ll always receive a thoughtful reply from someone who cares about your experience.
Whether you need help tracking a package, want advice on a product, or have a return request, we’ll always do our best to make it right.
Why customers reach out
Customers contact us most often for:
• Questions about shipping and tracking
• Product details and sizing help
• Returns, refunds, or exchanges
• Collaboration or influencer requests
• General feedback or suggestions
Whatever your reason for reaching out, we’re here to help.